FAQ

Delivery times for international shipments?

FedEx International Priority takes 3-5 business days, excluding customs clearance.

DO YOU ACCEPT NET TERM?

Yes, we accept Net Term on a case-by-case basis.

Please send an email to sales@leopardimaging.com.

Lead time for items that are out of stock?

The average lead time for a small quantity is estimated to be 4 weeks.

How to purchase items not listed on our website?

Please send your requirements to sales@leopardimaging.com or fill out the “Apply ODM Services” form, and we will get back to you as soon as possible.

Average shipping rate to Europe/Asia/Australia?

FedEx International Economy usually costs around $130.00 (USD).

Can I use my own shipping account?

Yes. Please fill out your shipping account information during your checkout process.

Can I cancel my order if I ordered the wrong quantity or wrong item?

Yes. Please send an email to order@leopardimaging.com with your order number.

Why do I need to provide a phone number?

It is required for shipping purposes.

Accepted Payment methods?

VISA / AMEX / MasterCard / Wire Transfer / ACH / PayPal / Check

Who do I contact for firmware / software / technical support?

Please send an email to support@leopardimaging.com.

You may also visit our Driver Support page for more information.

Where can I get a quote and/or check the lead time?

Please send an email to sales@leopardimaging.com.

What is the best way to communicate with Leopard Imaging?

For general inquiries, please send an email to sales@leopardimaging.com.

For technical inquiries, please send an email to support@leopardimaging.com.

Who do I contact for Customer Service / New Camera Designs / New Firmware (Support)?

For general inquiries, please send an email to sales@leopardimaging.com.

For technical inquiries, please send an email to support@leopardimaging.com.

What is the best shipping method when ordering online?

We offer different shipping options during the checkout process.
You may also choose to use your own shipping methods if available.

Where do I send Purchase Orders to?

Please send an email with a PDF attachment of your PO to sales@leopardimaging.com.

How long should I wait for a refund?

Refunds will take about 3-5 business days after it has been processed.

Where can I find the stream software / SDK for my camera?

  • If your camera is a USB 3.0 Camera or a camera with a USB 3.0 Tester Kit, please click here to download the latest camera tool.
  • Please click here to download the camera tool for LI-OV580-OV9281/OV9292/OV9782.
  • If you need to use 7-Zip to decompress a zipped file, please click here. 
  • If you need to install the required software to use Camera Tool on your PC, please click here.
  • If needed, you may also download Camera Tool’s SDK here and AMCap here.