Delivery times for international shipments?
FedEx International Priority takes 3-5 business days, excluding customs clearance.
Lead time for items that are out of stock?
The average lead time for a small quantity is estimated to be 4 weeks.
Average shipping rate to Europe/Asia/Australia?
FedEx International Economy usually costs around $130.00 (USD).
Can I use my own shipping account?
Yes. Please fill out your shipping account information during your checkout process.
Can I cancel my order if I ordered the wrong quantity or wrong item?
Why do I need to provide a phone number?
It is required for shipping purposes.
Where can I get a quote and/or check the lead time?
What is the best shipping method when ordering online?
We offer different shipping options during the checkout process.
You may also choose to use your own shipping methods if available.
Where do I send Purchase Orders to?
How long should I wait for a refund?
Refunds will take about 3-5 business days after it has been processed.
Where can I find the stream software / SDK for my camera?
- If your camera is a USB 3.0 Camera or a camera with a USB 3.0 Tester Kit, please click here to download the latest camera tool.
- Please click here to download the camera tool for LI-OV580-OV9281/OV9292/OV9782.
- If you need to use 7-Zip to decompress a zipped file, please click here.
- If you need to install the required software to use Camera Tool on your PC, please click here.
- If needed, you may also download Camera Tool’s SDK here and AMCap here.